![]() BBB Business Profiles are subject to change at any time. ![]() When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. At-a-glanceīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. "Īs of August 9, 2023, BBB will continue to monitor the alleged pattern of complaint. Implementing controls to ensure the accuracy of data furnished to any Credit Reporting Agency and auditing compliance with those controls.Randomly auditing and validate debts being credit reported by PFS.Conducting reasonable investigations on all disputes received from consumers, including verification of account details with the creditor. ![]() "Phoenix does not issue improper collection notices and we are enhancing out policies and procedures by: Their response includes the following statement: On July 20, 2023, the business responded to BBB with steps they are implementing to eliminate the alleged pattern of complaint. On June 13, 2023, BBB requested that the business respond to Verification of debt at the request of consumers Notices concerning debt that consumers do not owe and/or have already paid Specifically, consumers allege the business BBB files indicate that this company may have a pattern ofĬomplaint.
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